Timeframe: You may return or exchange items within 14 days of receiving your order.

Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

Exclusions: We cannot accept returns on custom or made-to-order items unless there is a defect.

1. Contact Us – Email our team at info@mymoire.com with your order number and reason for the return.

2. Ship the Item – Once approved, send the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Processing – Once received and inspected, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.
   

If you receive a faulty or incorrect item, please contact us within 7 days of delivery, and we will arrange for a replacement or full refund at no additional cost.