Returns & Exchanges

At Moire, we take pride in crafting high-quality mohair knitwear and want you to love every piece you purchase. If you are not completely satisfied with your order, we’re here to help.

For any return inquiries, reach out to our team at info@mymoire.com.

  • Timeframe: You may return or exchange items within 14 days of receiving your order.

    Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

    Exclusions: We cannot accept returns on custom or made-to-order items unless there is a defect.

    1. Contact Us – Email our team at info@mymoire.com with your order number and reason for the return.

    2. Ship the Item – Once approved, send the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

    3. Processing – Once received and inspected, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.

  • If you receive a faulty or incorrect item, please contact us within 7 days of delivery, and we will arrange for a replacement or full refund at no additional cost.